Consultant implementing and enhancing Veeva Vault CRM and Salesforce solutions for life sciences clients. Collaborating closely with customers on key CRM projects.
About the role
- Client Success Manager joining Octopus Fleet to enhance customer service in EV charging. Engage with business clients and support sustainable energy transitions.
Responsibilities
- Strategic Account Management: Relationship Ownership – Act as the primary post-sales point of contact for our large fleet clients, serving as a trusted advisor on their electrification journey.
- Experience Excellence: Deliver a world-class client experience by proactively identifying needs and ensuring every touchpoint adds value.
- Retention & Growth: Monitor account health and usage metrics to drive long-term retention and identify opportunities for account expansion.
- Performance Tracking: Deliver regular reporting to clients on their electrification progress
- Onboarding & Compliance (KYB) – Seamless Transitions: Manage the hand-off from Sales to Success, ensuring no data or momentum is lost during the implementation phase.
- KYB Navigation: Guide clients through the Know Your Business (KYB) vetting process with clarity and speed, removing friction to get them "charge-ready" in record time.
- Compliance Advocacy: Ensure all client documentation meets rigorous regulatory standards while maintaining a supportive, non-bureaucratic feel.
- Cross-Functional Collaboration: The Voice of the Client – Partner closely with Product and Tech teams to advocate for user requests.
- Product Evolution: Translate client pain points into feature requirements, ensuring our roadmap stays aligned with the evolving needs of the electrification market
Requirements
- Ideally minimum one years experience in a similar / client facing position
- A genuine passion for delivering awesome client experiences and driving sustainability
- Comfortable speaking with businesses
- Fantastic written communication skills, able to vary your tone and intended outcome based on whom you’re speaking to
- You thrive in a fast-paced environment and can manage multiple priorities
- A quick and independent learner
- A calm and experienced operational mindset: able to plan ahead, scope, evaluate, and implement
- A knack for detail and a desire to see things through to completion
- Experience working in Operations in a high-growth company is desirable
- Able to thrive in ambiguity and take a structured approach to problem-solving
Benefits
- 🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
- 🎁 Visit our UK perks hub - Octopus Employee Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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