Scaled Customer Success Manager at Ardoq empowering global clients through expert tech - led engagement. Delivering value to every customer by designing systems and processes for success.
About the role
- Customer Success Intern helping clients navigate complex markets in commodities and energy sectors. Engaging with customers and providing insights to empower informed decision-making.
Responsibilities
- Assist in onboarding Tier 3 new customers, ensuring they understand our products and services.
- Respond to customer inquiries via email and chat, providing timely and helpful solutions.
- Monitor customer usage and engagement metrics, helping to identify opportunities for improvement.
- Support Customer Success Managers in creating usage reports and track customer health.
- Assist in maintaining help articles, guides, or tutorials for customers.
- Participate in customer feedback sessions and help gather insights for product and service improvements.
- Collaborate with sales, marketing, and product teams to ensure a seamless customer experience.
Requirements
- Currently pursuing a degree in Business, Marketing, Communications, or a related field.
- Strong interpersonal, written, and verbal communication skills.
- A problem-solving mindset with strong attention to detail and ownership.
- Ability to work independently and collaboratively in fast-paced, high-scale environments.
- Ability to use CRM tools, spreadsheets, and customer management software (training provided if needed).
- Ability to apply a data-driven approach to performance analysis and decision-making.
- Ability to identify trends and monitor, analyze, and interpret customer usage data.
- Ability to document processes and contribute to process improvement initiatives.
- Understanding of SaaS customer journeys, onboarding, and adoption models.
- A proactive, solution-oriented mindset with a focus on continuous improvement.
Benefits
- We are accessible and supportive to colleagues and clients with a friendly approach.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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