Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Strategic Customer Success Manager managing partnerships in transportation & logistics at Trimble. Aligning business objectives with innovative solutions and ensuring customer retention and expansion through strategic partnerships.
Responsibilities
- Forge Strategic Partnerships: Establish proactive, strategic relationships with customers to deeply understand, document, and align client strategies with key business outcomes.
- Drive Value Realization: Create and execute comprehensive Customer Success plans and Business Reviews, ensuring customers recognize maximum value from Trimble Transportation products.
- Mitigate Risk & Ensure Retention: Monitor customer health and churn risk, acting as the primary owner to ensure internal stakeholders address gaps, maintaining a high percentage of renewal-ready accounts.
- Influence & Advocate: Utilize executive presence to both advocate internally for customer needs and partner with customers to successfully adopt new business practices and solutions.
Requirements
- Direct experience within the Transportation industry.
- 7+ years of progressive experience in customer success, account management, or client services, with direct accountability for retention and expansion.
- Proven ability to work effectively with Executive and C-Level teams, demonstrating strong consultative, presentation, and relationship skills.
- Excellent written and verbal communication skills and organizational skills for managing competing priorities.
- Experience with Google Suite and Salesforce.
- Bonus Points For Experience utilizing a Customer Success platform (e.g., Gainsight, Totango).
- Demonstrated understanding of transportation best practices.
- Project management and/or ITIL experience.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
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