Entry - level role supporting effective customer success plans and fostering strong customer relationships at Ideagen. Collaborate with cross - functional teams for onboarding and retention activities.
About the role
- Operational Business Partner responsible for executing customer success strategies with Trimble. Collaborating with leadership to streamline processes and optimize customer experience across various platforms.
Responsibilities
- Work with the VP of Customer Success and the Directors to develop annual operational plans.
- Monitor and ensure execution of CS KPIs including NRR, GRR, LTV, and Expansion Revenue.
- Identify bottlenecks in the customer lifecycle and support the implementation and prioritization of streamlined workflows or automation.
- Act as a lead for internal initiatives, such as the rollout of enhancements of our Customer Success Platform, Gainsight, or other initiatives.
- Serve as the primary point of contact between Customer Success leadership and CX Operations delivery teams.
Requirements
- 5+ years in Customer Success, project management, or CX/Sales Operations.
- Bachelor’s degree in Business, Finance, Operations, or a related field.
- Proficiency in CRM platforms (preferably Salesforce) and Customer Success Platforms (e.g. Gainsight, Totango, ChurnZero).
- Direct experience in Construction or Engineering SaaS is highly preferred.
- Ability to analyze customer data, usage trends, and health scores to support customer growth and proactively prevent churn.
Benefits
- Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
- Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
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