Hybrid Technology Operations Consultant

at Travelers

• Job title: Technology Operations Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $99,100 - $163,400 per year
• Degree requirement: No Education Requirement
• Tech skills: Cloud, Distributed Systems, Linux, ServiceNow, Shell Scripting
• Location requirements: Hybrid, Norcross, United States

About the role

• Technology Operations Consultant at Travelers assisting with technology operations across various systems including Mainframe, Network, and Cloud.

Responsibilities

• Perform and adapt to many operational tasks (analyzing alert patterns, developing specifications for enhancements, troubleshooting slow or malfunctioning applications/infrastructure interrelationships) across a multitude of disciplines and technologies.
• Diagnose and resolve issues independently.
• Provide leadership, guidance, and training to the team to ensure they continue growing and expanding their skills.
• Consult and collaborate with the engineering teams and business units to assist them with their changes to the infrastructure and ensuring adherence to standards.
• Lead the team to identify repetitive work functions that can be automated and work with the Automation Team to eliminate that work.
• Leverage capabilities within ServiceNow to streamline issues and workflows to maximize efficiency.
• Lead the team to identify improved monitoring opportunities and improvements.
• Ensure there is effective documentation available to the team either by creating and publishing or supporting members of the team to do so.
• Perform other duties as assigned.

Requirements

• Experience acting as a team lead.
• Able to work independently and demonstrate effective decision-making skills.
• Demonstrated ability to lead teams, mentor, and develop less experienced employees.
• Experienced collaboration skills with demonstrated ability to participate and communicate within the team and with external groups.
• Distributed Systems Skills : A strong understanding of how distributed systems work, which can include experience with technologies like cloud infrastructure, network protocols, and managing workloads across multiple servers or nodes.
• Windows Server Expertise : Experience with managing and maintaining Windows Servers, which includes tasks like, configuration, performance tuning, troubleshooting, and managing security on Windows environments.
• Linux Proficiency : Experience with Linux-based systems, including system administration, shell scripting, and understanding of Linux networking and services. This would be useful in hybrid environments that involve both Windows and Linux systems.
• Mainframe Knowledge : Experience with mainframe technologies is beneficial, especially in legacy systems or for organizations that still rely on mainframe computing for critical applications.
• Operational Awareness : This involves not only technical skills but also the ability to manage systems in an operational capacity, focusing on uptime, efficiency, and problem-solving.
• Ideal candidate should have the ability to think critically and operate effectively under pressure in day-to-day operations, likely requiring excellent troubleshooting skills, a solid understanding of system architecture, and the ability to collaborate with other teams.
• Five years of proficiency with one or more technologies across Mainframe, Network, Voice, Distributed and Cloud based systems.

Benefits

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.