Call Center Agent providing assistance to clients regarding (care) aids from ProSenio. Responsible for client inquiries and actively improving internal processes.
About the role
- Call Center Representative assisting customers with automotive parts needs at NexaMotion Group. Providing excellent customer service and driving sales in a fast-paced environment.
Responsibilities
- Assists customers in determining and selecting appropriate parts
- Provides price quotes and other parts information
- Informs customers of specials and companion part requirements
- Represents branch in a professional manner
- Fills parts orders from stock
- Notifies manager of out-of-stock parts
- Locates out-of-stock parts from external sources
- Notifies customers of receipt of special order parts
- Verifies will-call and back orders weekly
- Provides customers with their copy of invoices
- Receives payment for retail purchases
- Issues credits for returned parts
- Participates in annual physical inventory
- Assists Branch Manager with maintaining lost sales tracking program
Requirements
- High school diploma or equivalent
- 3+ years of experience in automotive aftermarket inside/counter sales
- Proficiency in computer systems and experience with point-of-sale systems
- Familiarity with automotive parts catalogs and inventory management systems is a plus
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development
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