Customer Care Advisor helping clients in Spain with HRIS software. Building knowledge and relationships while providing support and guidance.
About the role
- Customer Support (Arabic Speaker) providing exceptional service for clients at a fintech company. Handling customer inquiries via chat, phone, and email in a dynamic environment.
Responsibilities
- Provide customer service to clients via live chat, phone call, and email
- Keep clients updated on the status of their requests
- Identify, escalate and communicate complex issues to the appropriate specialist
- Ensure compliance with market-specific regulatory requirements
- Verify documents submitted by clients while adhering to regulatory requirements
- Prepare and interpret reports and documentation
- Attend company seminars to stay updated
- Meet quarterly KPI targets
- Collaborate with the BD team to develop business strategies
- Undertake other ad hoc tasks assigned by the manager
Requirements
- Minimum 1 year experience in Customer Service
- Fluent in English & Arabic
- Customer-focused and dedicated to providing exceptional service
- Strong ability to communicate effectively
- Proficient in troubleshooting and multitasking
- Self-motivated and reliable
- Can-do attitude and a willingness to learn
Benefits
- Professional growth
- Dynamic platform
- Innovative trading solutions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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