Licensed Inbound Sales Consultant responding to inbound calls for Farmers insurance products. Aiming to provide exceptional customer service while generating sales from inbound and outbound calls.
TG
Hybrid Customer Service Representative – Customer Support
Posted 2 months ago
About the role
- Operations Customer Expert responsible for resolving customer inquiries and handling telecommunications services. Engaging with customers in both inbound and outbound calls.
Responsibilities
- Resolve customer inquiries by phone in both inbound and outbound calls, and liaise with telecommunications providers
- System-driven technical activation of landline connections for private customers
- Rectify system-caused errors in the activation process
- Maintain customer master data
- Process contract cancellations (withdrawals)
- Prepare written customer correspondence
Requirements
- Quick comprehension (fast learner) and strong communication skills
- Strong service and sales orientation
- Good computer skills and technical aptitude
- Solid numeracy and analytical thinking
- Previous experience as a call center agent is an advantage but not required – career changers, recent entrants and returning professionals are welcome (m/f/d)
Benefits
- Permanent employment contract with an attractive fixed salary, available full-time or part-time
- 29 days of vacation and reliable shift scheduling
- Capital-forming benefits (employee savings contributions)
- Subsidy for VBB company ticket (regional public transport) and company bike leasing
- Workplace health promotion including fruit days, partnerships with fitness and leisure facilities, and preventive health check-ups
- Varied meals in our in-house cafeteria and complimentary drinks
- Free employee parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Licensed Inbound Sales Consultant role at Farmers, focusing on selling insurance products and providing customer service in a hybrid work setup.
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