Account Director responsible for driving enterprise sales and securing key customer relationships at Digital Realty. Leverage collaboration and strategic account management to achieve revenue objectives.
TG
Hybrid Customer Service Representative – Customer Support
Posted 3 months ago
About the role
- Operations Customer Expert responsible for resolving customer inquiries and handling telecommunications services. Engaging with customers in both inbound and outbound calls.
Responsibilities
- Resolve customer inquiries by phone in both inbound and outbound calls, and liaise with telecommunications providers
- System-driven technical activation of landline connections for private customers
- Rectify system-caused errors in the activation process
- Maintain customer master data
- Process contract cancellations (withdrawals)
- Prepare written customer correspondence
Requirements
- Quick comprehension (fast learner) and strong communication skills
- Strong service and sales orientation
- Good computer skills and technical aptitude
- Solid numeracy and analytical thinking
- Previous experience as a call center agent is an advantage but not required – career changers, recent entrants and returning professionals are welcome (m/f/d)
Benefits
- Permanent employment contract with an attractive fixed salary, available full-time or part-time
- 29 days of vacation and reliable shift scheduling
- Capital-forming benefits (employee savings contributions)
- Subsidy for VBB company ticket (regional public transport) and company bike leasing
- Workplace health promotion including fruit days, partnerships with fitness and leisure facilities, and preventive health check-ups
- Varied meals in our in-house cafeteria and complimentary drinks
- Free employee parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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