Analyst supporting customer journey mapping at Stefanini. Engaging in customer experience improvements for financial services and insurance products.
About the role
- Customer Service Advisor assisting customers with queries via phone and email. Engaging customers with world class service in a hybrid working environment.
Responsibilities
- Assist customers with queries via telephone and email
- Offer world class service with every customer interaction
- Handle complaints providing solutions and alternatives within agreed time limits
- Update and maintain customer information within our CRM system
- Engage customers and fleet contacts
Requirements
- Patient, empathetic, and passionate about communication
- Naturally curious and confident
- Enjoy troubleshooting and investigating
Benefits
- Working Hours 37.5 per week Monday – Friday between 8-6, hybrid working policy 2 days from home each week should you want to following passing of probation
- 25 days holiday + 8 days bank holiday with increases for long tenure and option to buy and carry over additional days
- Car Scheme following passing of probation. Up to 2 Toyota or Lexus cars at heavily discounted with monthly costs including insurance, tax, servicing and MOT included following passing of probation
- Great pension scheme starting at employee contribution of 4% with an employer contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
- Annual bonus of up to 5% of salary based on business performance
- Plus, many more - visit our website for a full list: Our Careers | About Us | KINTO UK
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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