Account Manager overseeing a Towne Park account, responsible for financial, guest satisfaction, and client satisfaction objectives. Engaging with clients and ensuring a consistent service experience across all shifts.
Responsibilities
Directly oversees one Towne Park account and responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives
Understands and drives business metrics and performance measurements to ensure effectiveness
Demonstrates ability to improve financial performance and profitability of the account
Engaged in the recruitment and hiring processes to ensure best people are selected for the location
Ensures guest/patient service experience is delivered consistently on all shifts
Develops cohesive working relationships with clients’ staff members
• Maintains regular meeting rhythms and communication channels with clients
Requirements
Associate’s degree preferred
Minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience
Knowledge of general business practices including accounting, human resources and customer service
Must be able to drive manual transmission
Must have and maintain a valid driver’s license and clean driving record
For insurance purposes, must be at least 18 years of age
Must be able to pass a criminal background, MVR and drug screen
Benefits
Employees are eligible to enroll in medical, dental, and vision insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
Company-paid basic life and AD&D insurance
Short-term and long-term disability
401k retirement savings plan
Paid Time Off accrual of 0.0385 hours of PTO per hour worked up to 80 hours per calendar year
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