Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
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Hybrid Product Support Specialist II/III
Posted 5 months ago
About the role
- Product Support Specialist providing technical support on Ditch Witch equipment and analyzing mechanical systems. Troubleshooting issues and maintaining equipment records with excellent communication.
Responsibilities
- Provide technical support and feedback on American Augers and Ditch Witch equipment
- Analyze information to understand equipment systems
- Troubleshoot and diagnose equipment issues
- Maintain records of warranty claims and equipment issues
- Perform repairs and implement upgrades to equipment
- Communicate with dealers, customers, and factory personnel
Requirements
- High School Diploma or GED Equivalent
- A minimum of 1-5 years of relevant experience in American Augers or Ditch Witch
- Intermediate Electrical/Electronic experience
- Proficiency in SAP, Microsoft Word, Excel and Power Point
- Willingness to work overtime or travel on short notice
Benefits
- Health insurance
- 401k
- Volunteerism - 20 hours of paid time to volunteer
- Onsite fitness facility
- Dress for your day - casual corporate environment
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Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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