Customer Service Coordinator providing support from home for Capital One's High Value Specialty Servicing team. Focused on customer service, team collaboration, and effective communication skills.
SL
Hybrid Product Support Specialist II/III
Posted 3 months ago
About the role
- Product Support Specialist providing technical support on Ditch Witch equipment and analyzing mechanical systems. Troubleshooting issues and maintaining equipment records with excellent communication.
Responsibilities
- Provide technical support and feedback on American Augers and Ditch Witch equipment
- Analyze information to understand equipment systems
- Troubleshoot and diagnose equipment issues
- Maintain records of warranty claims and equipment issues
- Perform repairs and implement upgrades to equipment
- Communicate with dealers, customers, and factory personnel
Requirements
- High School Diploma or GED Equivalent
- A minimum of 1-5 years of relevant experience in American Augers or Ditch Witch
- Intermediate Electrical/Electronic experience
- Proficiency in SAP, Microsoft Word, Excel and Power Point
- Willingness to work overtime or travel on short notice
Benefits
- Health insurance
- 401k
- Volunteerism - 20 hours of paid time to volunteer
- Onsite fitness facility
- Dress for your day - casual corporate environment
Job title
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