Technical Support Engineer delivering support to clients in the financial technology sector. Engaging in technical training and professional development opportunities while managing projects independently.
About the role
- IT Support Analyst in São Paulo providing advanced Windows support in a hybrid work setup. Involve in teamwork to assist both local and international users.
Responsibilities
- Work in a user support team covering various IT systems
- Support VIP users (executive management/directors) and international visitors
- Coordinate with the global IT team
- Maintain local IT infrastructure
- Maintain access groups (ACLs, DLs)
- Assist with verification of backup systems and Disaster Recovery Plan (DRP)
- Schedule and follow up on meetings with vendors (video conferencing systems, UPS/no-break equipment)
Requirements
- Advanced support in MS Windows environments
- Perform troubleshooting to identify root causes
- Develop scripts to optimize and automate tasks
- Manage accounts in Active Directory, O365 and Exchange
- Experience providing Windows end-user support
Benefits
- Employment under CLT (Brazilian statutory employment model)
- Work within a technical support team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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