Technical Support Engineer delivering support to clients in the financial technology sector. Engaging in technical training and professional development opportunities while managing projects independently.
About the role
- Technical Support Engineer providing remote technical support services at NTT DATA. Identifying and resolving technical incidents while maintaining service level agreements.
Responsibilities
- Providing technical support service to clients by identifying and resolving technical incidents
- Maintaining the support process and ensuring requests for support are handled according to procedures
- Analyzing service records against agreed service levels to initiate or report actions
- Prioritizing and diagnosing incidents according to agreed procedures
- Investigating causes of incidents and escalating unresolved issues
- Documenting and closing resolved incidents according to agreed procedures
- Coordinating with stakeholders to expedite error diagnosis and resolution
Requirements
- Working knowledge of technical documentation
- Knowledge on management agent concepts, redundancy concepts and remote console architecture
- Knowledge of vendor technologies, such as Cisco, Juniper, Aruba, RiverBed, etc.
- Customer service orientation and proactive thinking
- Problem solver who is highly driven and self-organized
- Great attention to detail
- Good analytical and logical thinking
- Excellent spoken and written communication skills
- Team player with the ability to work well with others and in group settings
Benefits
- Professional remote technical support service
- Opportunities for professional development and skills upgrading
- Exposure to diverse client environments and technologies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Support Engineer providing bilingual customer support focused on PLCs and SCADA at Rockwell Automation. Working with customers via phone, chat, and email to resolve technical issues.
Site Support Engineer providing hands - on application training and technical support at project sites for Passive Fire Protection products. Focused on troubleshooting for EPCs and Recognized Applicators in Dubai.
Technical Support Engineer responsible for troubleshooting customer inquiries and ensuring platform usage. Working across teams to resolve bugs and enhance customer experience.
Divisional Pricing Analyst supporting pricing strategies and competitive analysis for Motion Ai. Collaborating with teams to drive profitability and optimize pricing in the industrial automation sector.
Senior Product Support Specialist at Caterpillar specializing in optimizing product serviceability and quality assurance. Collaborating with dealers and design teams to resolve technical challenges efficiently.
Analista de Soporte de Sistemas manejando soporte técnico y administración de sistemas en Latinoamérica. Trabajando con herramientas como CRM, 3CX, y HubSpot.
IT Support Engineer providing advanced technical support and managing Microsoft environments for a managed IT services provider. Collaborating with clients and team members to resolve escalated issues successfully.
Senior Product Support Engineer at CodeRabbit resolving complex technical challenges for AI - driven code review platform. Bridging AI technology and customers to enhance software development efficiency.
Senior Analyst responsible for Oracle HCM Cloud configuration and support, focusing on techno - functional tasks. Collaborating with stakeholders to enhance business processes and system designs.