Customer Support Engineer in Ballerup contributing to solutions used by emergency services. Providing technical insights and support for complex software solutions in a hybrid work environment.
About the role
- Technical Support Engineer providing remote technical support services at NTT DATA. Identifying and resolving technical incidents while maintaining service level agreements.
Responsibilities
- Providing technical support service to clients by identifying and resolving technical incidents
- Maintaining the support process and ensuring requests for support are handled according to procedures
- Analyzing service records against agreed service levels to initiate or report actions
- Prioritizing and diagnosing incidents according to agreed procedures
- Investigating causes of incidents and escalating unresolved issues
- Documenting and closing resolved incidents according to agreed procedures
- Coordinating with stakeholders to expedite error diagnosis and resolution
Requirements
- Working knowledge of technical documentation
- Knowledge on management agent concepts, redundancy concepts and remote console architecture
- Knowledge of vendor technologies, such as Cisco, Juniper, Aruba, RiverBed, etc.
- Customer service orientation and proactive thinking
- Problem solver who is highly driven and self-organized
- Great attention to detail
- Good analytical and logical thinking
- Excellent spoken and written communication skills
- Team player with the ability to work well with others and in group settings
Benefits
- Professional remote technical support service
- Opportunities for professional development and skills upgrading
- Exposure to diverse client environments and technologies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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