AB
Alexander BürkleAfter Sales Service Associate – Part-time
Mitarbeiter* (m/w/d) After Sales Service in Teilzeit zur Verstärkung des Logistikteams in Freiburg. Bearbeitung und Prüfung von Reklamationen, Monitoring der Logistikprozesse.
About the role
- Provide individual support to customers in the Netherlands
- Take a solution-oriented approach to resolving customer inquiries
- Advise customers on products via email and phone
- Deliver comprehensive onboarding and training for tent products
- Support customers in the purchase decision-making process
- Handle complaints and claims
- Collaborate with the team on market trends and customer requirements
Requirements
- Commercial/business training or equivalent qualification
- Experience in customer-facing roles and after-sales support
- Fluent Dutch
- Good German
- Empathetic, reliable and friendly demeanor
- Strong communication skills
- Assertiveness
- Structured and reliable working style
- Proactive and resourceful initiative
- Initial experience with SAP (nice to have)
Benefits
- Financial contribution toward daycare (KITA) fees
- Subsidies for the Deutschlandticket, company pension scheme and fitness program
- Subsidized meal options and bicycle leasing
- Online academy and tailored training programs
- Flexible working hours through flextime
- Hybrid/mobile office setup (combination of remote and office work)
- Electric charging stations for cars and e-bikes
- Possibility of a sabbatical
- Modern offices with height-adjustable desks
- High-quality, customizable technical equipment
- Free drinks and fruit (organic)
- Team events and after-work socials
- Company tent rental for employees
- Room for initiative and personal ideas
- … and much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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