Operations and Quality Specialist at PPLM ensuring quality standards and efficient operations in health centers. Collaborating with clinical and administrative teams while managing multiple projects in a hybrid work model.
About the role
- Customer Service Manager handling inquiries from French-speaking customers in an E-Commerce company. Managing relationships and ensuring high-quality support via email and phone.
Responsibilities
- You act as the primary point of contact for the individual support of our French-speaking customers
- You handle customer enquiries with a strong solution-oriented approach
- You advise customers about our products — via email and phone
- You maintain strong customer relationships
- You ensure the quality our customers expect and continue to support them after purchase
- You handle complaints and claims and work to find optimal solutions
- You ensure proper documentation and data updates in our IT systems
- You prepare cases for further processing by other departments when necessary
- You share insights with the team about the latest market trends and customer needs
Requirements
- You have experience in customer contact and after-sales service
- You are fluent in French and have good knowledge of German
- You are empathetic, personable and friendly, combined with strong communication skills and assertiveness
- You can quickly and confidently adapt to different interlocutors and their concerns and can easily build a trusting conversational atmosphere
- Your working style is structured and reliable
- Ideally, you have some initial experience with SAP
Benefits
- Financial contribution toward childcare (KITA) costs
- Subsidies for the Deutschlandticket (public transport pass)
- Company pension scheme
- Company fitness program
- Subsidised meal options
- Bicycle leasing
- Online learning academy
- Individual training opportunities
- Hybrid mobile-office option
- Electric vehicle charging stations for cars and bicycles
- Possibility of taking a sabbatical
- Modern offices with height-adjustable desks
- High-quality, customizable technical equipment
- Free drinks and fruit (organic)
- Team events and after-work activities
- Tent rental for employees
- Space for initiative and your own ideas
- ... and much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
TD
Senior Compliance Business Oversight Manager supporting compliance programs for TD Bank's Global Compliance Department. Focusing on regulatory compliance management and providing oversight across business units.
TD
Compliance Analyst supporting the development and enhancement of Compliance RCM programs at TD. Focusing on regulatory compliance management initiatives and developing relationships with business units.
Customer Support Representative at IQVIA handling customer inquiries and resolving issues efficiently while maintaining service quality standards. Managing incoming requests and participating in departmental goal - setting.
Manager of Customer Support leading a team focused on order process improvements and customer experience in North America. Overseeing operations in Bohemia, NY and Marlborough, MA.
Product Operations team member at Outreach supporting execution of core business and strategic initiatives. Coordinating cross - functional projects to ensure alignment and operational excellence.
Customer Service Agent providing support to healthcare clients in Berlin. Responsible for client inquiries and CRM data entry in a hybrid work setting.
Customer Service Manager running customer service operations at Coles Supermarkets. Leading a team to ensure a safe and engaging environment for customers and staff.
Customer Service Coordinator serving business customers and supervising order processes at Newell Brands. Handling logistics tasks and ensuring high - quality service in EMEA region.
Project Manager responsible for multiple projects in sprinkler retrofitting. Overseeing technical and commercial responsibilities and ensuring contract compliance.