Customer Service Representative at Carrier supporting clients via phone and electronic communication. Resolving inquiries effectively, facilitating product shipments, and ensuring customer satisfaction.
About the role
- Customer Service Manager handling inquiries from French-speaking customers in an E-Commerce company. Managing relationships and ensuring high-quality support via email and phone.
Responsibilities
- You act as the primary point of contact for the individual support of our French-speaking customers
- You handle customer enquiries with a strong solution-oriented approach
- You advise customers about our products — via email and phone
- You maintain strong customer relationships
- You ensure the quality our customers expect and continue to support them after purchase
- You handle complaints and claims and work to find optimal solutions
- You ensure proper documentation and data updates in our IT systems
- You prepare cases for further processing by other departments when necessary
- You share insights with the team about the latest market trends and customer needs
Requirements
- You have experience in customer contact and after-sales service
- You are fluent in French and have good knowledge of German
- You are empathetic, personable and friendly, combined with strong communication skills and assertiveness
- You can quickly and confidently adapt to different interlocutors and their concerns and can easily build a trusting conversational atmosphere
- Your working style is structured and reliable
- Ideally, you have some initial experience with SAP
Benefits
- Financial contribution toward childcare (KITA) costs
- Subsidies for the Deutschlandticket (public transport pass)
- Company pension scheme
- Company fitness program
- Subsidised meal options
- Bicycle leasing
- Online learning academy
- Individual training opportunities
- Hybrid mobile-office option
- Electric vehicle charging stations for cars and bicycles
- Possibility of taking a sabbatical
- Modern offices with height-adjustable desks
- High-quality, customizable technical equipment
- Free drinks and fruit (organic)
- Team events and after-work activities
- Tent rental for employees
- Space for initiative and your own ideas
- ... and much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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