Hybrid Customer Service Manager

Posted last week

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About the role

  • You act as the primary point of contact for the individual support of our French-speaking customers
  • You handle customer enquiries with a strong solution-oriented approach
  • You advise customers about our products — via email and phone
  • You maintain strong customer relationships
  • You ensure the quality our customers expect and continue to support them after purchase
  • You handle complaints and claims and work to find optimal solutions
  • You ensure proper documentation and data updates in our IT systems
  • You prepare cases for further processing by other departments when necessary
  • You share insights with the team about the latest market trends and customer needs

Requirements

  • You have experience in customer contact and after-sales service
  • You are fluent in French and have good knowledge of German
  • You are empathetic, personable and friendly, combined with strong communication skills and assertiveness
  • You can quickly and confidently adapt to different interlocutors and their concerns and can easily build a trusting conversational atmosphere
  • Your working style is structured and reliable
  • Ideally, you have some initial experience with SAP

Benefits

  • Financial contribution toward childcare (KITA) costs
  • Subsidies for the Deutschlandticket (public transport pass)
  • Company pension scheme
  • Company fitness program
  • Subsidised meal options
  • Bicycle leasing
  • Online learning academy
  • Individual training opportunities
  • Hybrid mobile-office option
  • Electric vehicle charging stations for cars and bicycles
  • Possibility of taking a sabbatical
  • Modern offices with height-adjustable desks
  • High-quality, customizable technical equipment
  • Free drinks and fruit (organic)
  • Team events and after-work activities
  • Tent rental for employees
  • Space for initiative and your own ideas
  • ... and much more

Job title

Customer Service Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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