Hybrid Account Supervisor

at Tombras

• Job title: Account Supervisor
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Knoxville, United States

About the role

• Account Supervisor at Tombras, managing client relationships and overseeing project execution in a full-service advertising agency. Working in Knoxville or Atlanta with relocation options.

Responsibilities

• Develops strong client and internal agency relationships while leading the work and process at scale with flawless execution
• Oversees day-to-day account operations, managing resources, workflow scopes, timeline and budgets with consistency and accuracy
• Provide clear and succinct creative and media direction and feedback internally and externally
• Leads campaign development and execution from an operational standpoint, ensuring alignment across creative production and partner teams
• Serves as the team captain - motivating the internal team, maintaining momentum and fostering a collaborative, solutions-oriented environment
• Leads project meetings including status calls, internal scrum meetings, creative briefings planning sessions and more - internally and with clients with confidence.
• Builds trusted, respected relationships with senior day-to-today clients and is comfortable navigating difficult conversations or delivering challenging news
• Administers and respond to all internal and external correspondence in a timely and professional manner to support seamless cross-functional collaboration
• Maintains strong cross-functional relationships across outside integrated agency teams and partner agencies to ensure efficient communication and unified execution
• Strong understanding of the client’s business, industry, strategic priorities and the brief - balancing clients needs with agency perspective to guide high-quality work
• Demonstrates strong grasp of accounts high-level agenda and partners with Director to ensure execution aligns with strategic priorities
• Expresses strong creative instincts and client intuition, and is able to deliver the agency/creative POV
• Brings sharp understanding of the evolving media and consumer landscape, applying those insights to elevate the work and push for stronger outcomes

Requirements

• 5+ years of Account Executive/Project Management work in a traditional or interactive agency with experience working with and managing creative and production teams
• Thorough understanding of creative development and production process for both traditional and digital media
• Experience in banking/finance or a highly regulated industry with a strong understanding of compliance-driven review process a plus but not required
• Expertise in estimating, tracking, and managing multi-phase projects
• Exceptional time management, attention to detail, proofreading and organizational skills
• Ability to clearly, accurately and calmly communicate internally and externally
• Adept working in Google Workspace (drive, sheets, docs, slides)
• Demonstrated experience in handling multiple projects and working well under pressure

Benefits

• Family - It comes first, on every list. Tombras has been family-run since day 1, we strive to facilitate a family-oriented environment rooted in supporting one another.
• Dog-friendly offices
• Unlimited PTO
• Generous parental leave for primary and non-primary caregivers.
• Medical (PPO or High Deductible option) for employee + dependents
• 401(k) Participation
• Employer-paid Dental & Vision
• A company culture of promotions from within and an atmosphere allowing for varied and rapid career development.
• New, Modern building in Downtown Knoxville