Technical Analyst supporting ITV's Enterprise Architecture team to analyse and document architecture, workflows, and automation opportunities across technical systems. Collaborating with diverse stakeholders and ensuring alignment with architectural standards.
About the role
- Engineer supporting operational readiness across T-Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
Responsibilities
- Resolve complex technical network issues to minimize customer impact, while also identifying patterns and contributing to longer-term fixes that reduce repeat incidents
- Provide technical guidance and mentorship, helping improve how consistently teams approach troubleshooting and decision-making
- Develop and maintain standardized training, documentation, and troubleshooting frameworks that can actually be used across field teams, NOC, and partners
- Partner with engineering and vendors to validate and deploy new products and services, with a focus on operational readiness and clean handoffs into production
- Identify gaps in current processes and recommend improvements that reduce time to resolution and improve overall network reliability
- Also responsible for other duties or projects as assigned
Requirements
- Bachelor's Degree plus 2 years related work experience OR combination of education and experience deemed equivalent (Required)
- Acceptable areas of study include Engineering/Computer Science (Required)
- 2-4 years Engineering or Operations experience within the telecommunications industry (Preferred)
- Experience working across cross-functional teams in operations, engineering, or support environments (Preferred)
- Knowledge, Skills and Abilities:
- Communication (Required)
- Wireless Networking (Required)
- Wireless Mobility (Required)
- Problem Solving (Required)
- Analytics (Required)
- Customer Service (Required)
- Operational Readiness Mindset (Required)
- Process Improvement (Required)
- Systems Thinking (Required)
Benefits
- Medical, dental and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
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