Hybrid Junior ServiceNow Administrator

at Leidos

• Job title: Junior ServiceNow Administrator
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Tech skills: ITSM, JavaScript, ServiceNow
• Location requirements: Hybrid, Canberra, Australia

About the role

• Junior Administrator for ServiceNow Team responsible for operational support and maintenance tasks. Join a well-established ServiceNow instance in the intelligence sector based in Australia.

Responsibilities

• Operational Support: Manage the ServiceNow support queue, resolving incidents and fulfilling service requests (e.g., user access, group management, and form adjustments).
• Basic Configuration: Build and update Service Catalogue items, modify Flow Designer workflows, and adjust UI Policies/Actions based on business requirements.
• Access Management: Administer user roles, groups, and ACLs to ensure security compliance and correct data visibility.
• Platform Maintenance: Assist the senior team with version upgrades, patching, and cloning activities, including executing test plans.
• Knowledge Management: Create and maintain technical documentation for the admin team and user guides for the wider business.

Requirements

• ServiceNow Experience: 6–12 months of experience working within ServiceNow (admin or power-user capacity), or a strong background in IT Service Management (Level 1/2 Support).
• Certification: A ServiceNow Certified System Administrator (CSA) qualification is highly desirable. If you don’t have it yet, you should be willing to study for it and complete through our training program.
• Technical Knowledge: A solid understanding of ITIL principles. Exposure to JavaScript or web technologies (HTML/CSS) is an advantage, as you will be learning to script on the platform.
• Problem Solving: The ability to troubleshoot issues logically, knowing when to check system logs vs. checking configuration.
• Communication: Professional written and verbal communication skills are essential, as you will often be the first point of contact for stakeholders.

Benefits

• Career Development: A structured pathway to becoming a fully-fledged ServiceNow Developer or Consultant.
• Mentorship: Direct access to experienced architects and developers who are committed to your growth.
• Professional Development: Support for exam fees and training courses to help you gain further ServiceNow certifications.
• Environment: A professional yet flexible work environment with a hybrid working policy.