Senior Technical Consultant leading design discussions for enterprise - scale ServiceNow implementations. Focusing on ITSM HRSD, SPM, ITOM to enhance operational efficiency and drive business success.
About the role
- Senior Analyst responsible for ServiceNow ticket management and system optimization at EY. Collaborating with teams, conducting training, and automating workflows.
Responsibilities
- Manage tickets, resolving issues in the ServiceNow system;
- Perform system maintenance, implementing improvements and optimizations;
- Gather requirements from requesting departments and create/maintain the service catalog structure;
- Automate processes and workflows based on business needs;
- Conduct quality assurance testing;
- Prepare training materials for users and deliver platform-specific training sessions for deliverables;
- Collaborate with cross-functional teams to promote integration and operational efficiency.
Requirements
- Bachelor's degree in Computer Science and/or Systems Analysis and Development
- Intermediate/Advanced English proficiency
- Knowledge of the ServiceNow platform
- Experience with programming and scripting languages such as Angular, JavaScript, and Java
- Experience with quality testing and preparing training materials is a plus.
Benefits
- Food allowance (Vale Alimentação)
- Meal voucher (Vale Refeição)
- Transportation allowance (Vale Transporte)
- Health insurance
- Dental care
- Corporate University
- Gympass
- Profit-sharing (PLR)
- and much more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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