ServiceNow Architect developing solutions within the ServiceNow platform for government processes. Engaging in Agile development to drive system improvements and stakeholder needs in a fast - paced environment.
TL
Hybrid Senior ServiceNow Business Analyst
Posted last month
About the role
- Senior Analyst designing customer solutions utilizing ServiceNow platform. Coordinating with stakeholders, translating business requirements, and maintaining documentation.
Responsibilities
- Coordinate with stakeholders to gather requirements
- Translate business requirements into technical specifications
- Assist with client demos, working sessions, and workshops
- Maintain documentations and Knowledge articles
- Contribute to projects/programs that may address future concepts, products, and technologies
- Serves as the single point of contact for all sprint work for the other BA/BPCs on the team
- Help to direct more junior members of the team
- Assist with managing SDLC related ceremonies
Requirements
- Business process experience on multiple suites and process areas outside of that suite within the ServiceNow platform
- Strong functional knowledge of multiple ServiceNow suites in addition to ITSM
- Able to discuss business requirements on integrations between ServiceNow and third party tools
- Certified System Administrator preferred
- Prior development and/or architecture experience strongly preferred
- Strong presentation skills
- Strong project and situational awareness
- Strong communication skills
- Strong attention to detail
- Strong customer service skills
- Self-starter
Benefits
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
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