Technical Account Manager providing technical support and product knowledge to clients in electronics industry. Building strategic relationships and ensuring customer satisfaction with integrated solutions.
About the role
- Junior Technical Account Manager responsible for supporting health plans with technical updates. Collaborating with teams and managing client relationships to enhance service delivery.
Responsibilities
- The Junior Technical Account Manager, Health Plans is responsible for technical and configuration updates to support clients
- Tracking and identifying opportunities to reduce issues
- Supporting ongoing administration and rollout of enhancements
- Assisting and troubleshooting during implementation of new groups and renewals of existing groups
- Aiding program launches, changes to group configurations, eligibility updates, custom activities, and quality assurance testing
- Creating cases and tracking progress of technical issues
- Escalating with appropriate internal channels to ensure tickets are being resolved in a timely manner
- Sharing timely updates with the clients through resolution
- Notifying clients of downtime (both planned and unplanned)
- Maintaining and building trust with clients
- Analyzing impacts on health plan clients to plan for changes and proactively communicate
- For groups requiring manual reporting and deliverables, manage the preparation and on-time delivery of all items
- Attending onsite events as needed and assist with preparation and set up
- Identifying opportunities to build relationships during on-site events
- Primary point of contact to weigh in on direction and information pertaining to health plan clients
- Identify areas for efficiency and drive process changes
- Assist in both ad-hoc and regularly scheduled tasks, projects, documentation, research, reporting and analysis
Requirements
- Intermediate Excel skills
- Must have a minimum of 1 year experience supporting members and/or clients
- Customer-focused and responsive
- Excellent communication skills: written, oral and presentation; working knowledge of PowerPoint & Word
- Strong organization, analytical, and problem-solving skills
- Self-starting with the ability to achieve results
- Ability to handle multiple priorities in a fast-paced work environment
- **Desirable**
- Health or wellness-related background preferred
- BA or BS degree preferred
- Technical support experience preferred
Benefits
- Medical, Dental and Vision
- 401(k) with company match
- Company paid Life, AD&D Short and Long term disability insurance
- Generous PTO, Holidays and Summer Fridays
- 100% paid parental leave
- Wellness Resources
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