Hybrid Solution Architect – ServiceNow

at Pioneer Management Consulting

• Job title: Solution Architect – ServiceNow
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $140,000 - $185,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ITSM, SDLC, ServiceNow
• Location requirements: Hybrid, Minneapolis, United States

About the role

• ServiceNow Consultant driving implementations for Pioneer Management Consulting. Partnering with clients to solve complex issues in a fast-paced environment.

Responsibilities

• Lead the planning, execution, and deployment of ServiceNow technical and consulting services across the ITSM/ITOM, SPM, CSM, and FSM modules.
• Potentially support GTM planning and solutioning for Energy and Utilities clients through roadmapping, engagement with ServiceNow product teams, and driving industry solution development.
• Partner with business stakeholders to understand their requirements and translate them into technical solutions.
• Develop and implement ServiceNow workflows, integrations, and customizations.
• Provide technical guidance and mentorship to the development team including providing day to day direction.
• Ensure best practices and standards are followed in the development and deployment of ServiceNow solutions.
• Conduct quality assurance reviews and ensure the quality of deliverables.
• Troubleshoot and resolve technical issues related to ServiceNow implementations.
• Stay updated with the latest ServiceNow features and industry trends.
• Support the interview, selection, and management of contractors, vendors, and development talent.
• Support pre-sales efforts through scoping, pricing, and demonstrations as appropriate.
• Participate in the scoping, pricing, and demo’s during the sales process.
• Lead the development of ServiceNow apps that can be targeted at specific client needs, and then scaled for larger markets.

Requirements

• 5+ ServiceNow Deployments
• 3+ ITSM/ITOM, CSM, Sales Order Management, Source2Pay, or SPM Deployments
• 5+ years of experience in the ServiceNow ecosystem (Partner or Direct ServiceNow)
• 7+ years of experience in technology
• Extensive experience with Software Development Lifecycle (SDLC) and ServiceNow NowCreate methodology.
• Certified System Administrator
• Certified Implementation Specialist – ITSM/ITOM, HRSD, SPM, CSM, FSM, or other
• Strong analytical and quantitative problem-solving skills.
• Ability to communicate complex ideas effectively to executives (verbal and written).
• Proven ability to work both independently and in a collaborative team environment.
• Comfort with handling ambiguity and managing multiple assignments.
• Proven skills in identifying client challenges and proposing solutions.
• Demonstrated ability to effectively expand professional networks through strategic relationship building and engagement.

Benefits

• The estimated salary range for this role is $140,000-$185,000 annually, depending on factors such as skillset and experience. Bonuses and other incentives are awarded based on individual contributions and overall company performance.
• Pioneer offers a comprehensive benefits package, including meaningful time off and paid holidays, parental leave, 401(k) with employer match, tuition reimbursement, and a broad range of health and welfare benefits, including medical, dental, vision, life, and disability coverage.