About the role

  • ServiceNow Consultant driving implementations for Pioneer Management Consulting. Partnering with clients to solve complex issues in a fast-paced environment.

Responsibilities

  • Lead the planning, execution, and deployment of ServiceNow technical and consulting services across the ITSM/ITOM, SPM, CSM, and FSM modules.
  • Potentially support GTM planning and solutioning for Energy and Utilities clients through roadmapping, engagement with ServiceNow product teams, and driving industry solution development.
  • Partner with business stakeholders to understand their requirements and translate them into technical solutions.
  • Develop and implement ServiceNow workflows, integrations, and customizations.
  • Provide technical guidance and mentorship to the development team including providing day to day direction.
  • Ensure best practices and standards are followed in the development and deployment of ServiceNow solutions.
  • Conduct quality assurance reviews and ensure the quality of deliverables.
  • Troubleshoot and resolve technical issues related to ServiceNow implementations.
  • Stay updated with the latest ServiceNow features and industry trends.
  • Support the interview, selection, and management of contractors, vendors, and development talent.
  • Support pre-sales efforts through scoping, pricing, and demonstrations as appropriate.
  • Participate in the scoping, pricing, and demo’s during the sales process.
  • Lead the development of ServiceNow apps that can be targeted at specific client needs, and then scaled for larger markets.

Requirements

  • 5+ ServiceNow Deployments
  • 3+ ITSM/ITOM, CSM, Sales Order Management, Source2Pay, or SPM Deployments
  • 5+ years of experience in the ServiceNow ecosystem (Partner or Direct ServiceNow)
  • 7+ years of experience in technology
  • Extensive experience with Software Development Lifecycle (SDLC) and ServiceNow NowCreate methodology.
  • Certified System Administrator
  • Certified Implementation Specialist – ITSM/ITOM, HRSD, SPM, CSM, FSM, or other
  • Strong analytical and quantitative problem-solving skills.
  • Ability to communicate complex ideas effectively to executives (verbal and written).
  • Proven ability to work both independently and in a collaborative team environment.
  • Comfort with handling ambiguity and managing multiple assignments.
  • Proven skills in identifying client challenges and proposing solutions.
  • Demonstrated ability to effectively expand professional networks through strategic relationship building and engagement.

Benefits

  • The estimated salary range for this role is $140,000-$185,000 annually, depending on factors such as skillset and experience. Bonuses and other incentives are awarded based on individual contributions and overall company performance.
  • Pioneer offers a comprehensive benefits package, including meaningful time off and paid holidays, parental leave, 401(k) with employer match, tuition reimbursement, and a broad range of health and welfare benefits, including medical, dental, vision, life, and disability coverage.

Job title

Solution Architect – ServiceNow

Job type

Experience level

SeniorLead

Salary

$140,000 - $185,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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