Customer Success Specialist providing support for SimplePractice platform inquiries in Mexico City. Engaging with customers via email, chat, and calls to enhance their experience with our product.
About the role
- Customer Services Executive managing retailer chargebacks at TD SYNNEX. Collaborating with retail clients and internal teams to resolve discrepancies.
Responsibilities
- Verify and manage retailer chargebacks, ensuring accuracy and proper accounting alignment.
- Serve as the main point of contact for retail clients regarding charge-related inquiries or issues.
- Collaborate with internal logistics and after-sales departments to monitor process status and resolve operational incidents.
- Analyse supporting documentation to validate or challenge chargebacks.
- Provide clear guidance and support to retailers on charge and process-related topics.
Requirements
- Previous experience in Customer Service.
- Background in Accounting or a related field is nice to have.
- Strong Excel skills.
- Native-level Portuguese, English is nice to have.
- Ability to understand accounting documentation and discrepancies.
- Clear and effective communication skills and high attention to detail.
Benefits
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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