Key Account Manager responsible for client portfolio management and developing financing solutions for Daimler Truck Financial Services. Driving sales and client relationships within the eastern region of France.
About the role
- Revenue Customer Success Manager driving retention, growth, and long-term value for customer accounts. Building relationships and aligning platform to customer business objectives.
Responsibilities
- Own and manage a portfolio of 70-100 customer accounts
- Identify and successfully close renewals and expansion opportunities
- Develop and execute strategic account plans
- Build and maintain executive-level relationships
- Monitor account performance to identify risks and opportunities
- Reduce churn by understanding root causes of attrition
- Lead account reviews and Executive Business Reviews (EBRs)
- Negotiate renewals and commercial terms
- Leverage AI agents to prioritize actions
- Partner cross-functionally to deliver a seamless customer experience
- Develop a deep understanding of the Hivebrite platform
- Host Office Hours sessions to enable frequent customer touchpoints
- Forecast renewals and expansions in Salesforce
- Act as the voice of the customer and communicate product feedback
- Collaborate with the Onboarding team to ensure customers achieve initial value
- Assist the Support team with escalating key customer concerns
- Domestic and international travel as needed
Requirements
- 5-10+ years relevant work experience as Account Manager, Customer Success Manager, or Relationship Manager in B2B SaaS
- Proven track record of meeting or exceeding revenue targets
- Strong commercial acumen and demonstrated ability to identify, qualify, and close opportunities
- Proven ability to use AI to maximize individual impact and reduce manual activities
- Outstanding ability to articulate software product value
- Demonstrated success working cross-functionally to deliver customer outcomes
- Experience negotiating contract renewals and commercial terms
- Ability to prioritize, multi-task, and perform effectively under pressure
- Understanding of technical concepts (API, SSO)
- Excellent presentation, written, and verbal communication skills
- Outstanding critical thinking and problem-solving skills
- Active listener with ability to uncover customer needs
Benefits
- Flexible hybrid model of ~1 time per month in office
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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