Hybrid Senior Implementation Consultant

at The Hartford

• Job title: Senior Implementation Consultant
• Job type: Full Time
• Experience level: Senior
• Salary: $83,600 - $125,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Implementation Consultant managing National Accounts case implementations for insurance company. Responsible for project management and ensuring deliverables meet customer needs.

Responsibilities

• Project managing the implementation of new, add issue cases and services on complex cases and ensuring all business partners complete requirements of the sold case process.
• Project Manage the reimplementation of complex cases with acquisitions and major changes in account structures, ensuring all business partners complete requirements of the reimplementation process.
• Specialist is responsible for accurately gathering data and documentation directly from the broker or customer, from the point of sale through the finalization of the Customers Implementation
• Attend customer/broker finalist & kick-off meetings in person or telephonically.
• Facilitates the initial introduction of the implementation process. Including creation and development of kick off materials
• Owns the completion and retention of implementation documentation
• Collaborates with Underwriting on pricing and plan design to ensure sold case proposals match customer needs found during data gathering
• Responsible for the development of finalist materials specific to Implementation process
• Presents virtually or in person, the Implementation process to the customer/broker during the pre-sale finalist presentation
• Adherence to Compliance policies and procedures including but not limited to encryption of emails as appropriate

Requirements

• 2+ years knowledge of Group Benefits Life and Disability products, provisions and service offerings required
• 2+ years Group Benefit Project Management and organizational skills required
• Leave Management and Voluntary product experience a plus
• Prior Implementation/HIG experience required
• Customer facing experience required
• Ability to develop strategic alliances with various internal and external business partners
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Teams, MS Project)
• Ability to travel up to 20% of the time
• Demonstrates proficiency in utilization of administrative systems (i.e. NSR, Prism/Promise, Case Management, Fusion, WFT, Document Management Folders, SharePoint sites)

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Flexible work arrangements
• Professional development opportunities