Community Care Case Manager responsible for enhancing patient care and collaborating with healthcare providers. Engaging with members to address comprehensive health needs and optimize wellness.
About the role
- Security Branch Manager overseeing operations and client relationships for United Security Services. Leading a team to ensure compliance and high standards across multiple security accounts.
Responsibilities
- Oversee daily operations for all assigned United Security Services accounts
- Ensure all posts are staffed in accordance with post orders, contracts, and client expectations
- Conduct routine and unannounced site inspections to verify performance, professionalism, and compliance
- Ensure accurate and timely completion of all documentation
- Respond to escalated incidents, emergencies, and client concerns
- Maintain regular communication with clients through scheduled meetings and site reviews
- Proactively address client concerns and service issues
- Partner with leadership to support new account transitions and start-ups
- Recruit, hire, onboard, and train security officers and supervisors
- Ensure all employees meet United Security Services training, licensing, and performance requirements
- Coach, mentor, and develop supervisors and field leaders
- Conduct performance evaluations and enforce disciplinary standards as necessary
- Promote a culture of accountability, professionalism, and customer service
- Ensure schedules are created accurately and on time for all accounts
- Manage call-offs, vacancies, and emergency coverage
- Control overtime through proactive staffing strategies and scheduling discipline
- Enforce attendance, punctuality, and uniform standards
- Ensure compliance with United Security Services policies, post orders, and client requirements
- Ensure training, certifications, and documentation are current and accurate, while maintaining compliance with state/local licensing and regulatory requirements
- Enforce safety standards
- Manage labor costs, overtime, and branch budget targets
- Review payroll for accuracy
- Track and report operational KPIs to senior leadership
- Maintain accurate personnel files, schedules, and operational records
Requirements
- Leadership experience in contract security, law enforcement, military, or related field
- Ability to work flexible hours, including nights, weekends, and on-call rotation
- Valid driver’s license and reliable transportation
- Ability to travel between multiple client sites
- Must be able to stand, walk, and conduct site inspections
- Prior experience as a Security Branch Manager, Account Manager, or Operations Manager (Preferred)
- Proficient with scheduling systems and reporting tools (Preferred)
- Proven experience managing multiple sites, teams, or client accounts (Preferred)
- Knowledge of state security licensing and compliance requirements (Preferred)
- Bachelor’s degree or equivalent operational leadership experience (Preferred)
Benefits
- Competitive salary based on experience
- Growth and advancement opportunities
- Support from an experienced leadership team
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