Senior Manager in Cyber Governance and Risk at Capital One driving efforts in cybersecurity risk management. Leading complex projects and collaborating with stakeholders to enhance security posture.
About the role
- Laboratory Services Manager overseeing day-to-day operations in microbiological and chemical laboratories. Ensuring quality, compliance, and performance with a focus on continuous improvement.
Responsibilities
- Oversee daily laboratory operations, staffing, and workflow to meet volume demands and service commitments.
- Maintain ISO 17025 compliance and alignment with the Corporate Quality Management System.
- Lead preparation for and participation in external audits.
- Promote a strong safety culture and maintain a clean, organized laboratory environment.
- Manage laboratory budgets and financial performance, including labor, inventory, and vendor costs.
- Recruit, hire, onboard, train, and develop supervisors and laboratory staff.
- Coach and hold supervisors accountable for performance, engagement, and employee development.
- Communicate directly with customers regarding capabilities, results, timelines, and service expectations.
- Identify and implement opportunities to improve efficiency, quality, and profitability.
- Collaborate with other laboratories across the Certified Group network to share best practices.
Requirements
- Bachelor’s degree in Microbiology, Chemistry, Food Technology, or a related field required; Master’s degree preferred.
- Minimum of five (5) years of experience leading frontline supervisors in an operational environment.
- Experience in third-party laboratory testing or manufacturing environments preferred.
- Proven ability to manage financial performance and operational KPIs.
- Strong people leadership skills with experience developing supervisors and teams.
- Excellent written and verbal communication skills.
- Ability to interpret technical, regulatory, and business requirements.
- Strong problem-solving skills and sound judgment in fast-paced or ambiguous situations.
Benefits
- Lead laboratory operations to ensure accurate, compliant testing and consistent turnaround times.
- Own site performance across quality, safety, customer satisfaction, people leadership, and profitability.
- Build and maintain a high-performing, engaged, and inclusive laboratory team comprised of 50+ employees.
- Drive continuous improvement in service, efficiency, and cost management.
- Serve as the primary point of leadership for customers, audits, and cross-functional partners.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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