Hybrid Hybrid Medical Assistant – Senior Customer Service Rep

at The Cigna Group

• Job title: Hybrid Medical Assistant – Senior Customer Service Rep
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Calhoun, United States

About the role

• Hybrid Medical Assistant providing onsite clinical support and remote customer service. Delivering a positive patient experience while managing administrative and customer inquiries in a healthcare setting.

Responsibilities

• Serve as the first point of contact for patients and visitors at the onsite health center.
• Greet patients professionally and manage front desk operations.
• Perform reception and administrative Medical Assistant duties, including: Appointment check‑in and coordination, Patient flow support, Documentation and data entry.
• Maintain compliance with HIPAA regulations and Cigna/Evernorth guidelines.
• Ensure a positive, professional, and welcoming patient experience.
• Support clinical staff and Wellness Rewards Nurse with administrative needs.
• Provide exceptional customer service to internal and external customers.
• Perform telephonic appointment scheduling and outreach calls in support of Healthy Life Centers.
• Independently respond to customer inquiries of moderate to substantial complexity.
• Conduct research and interpret policies to deliver accurate, effective responses.
• Ensure data integrity across all systems.

Requirements

• At least 1 or more years of prior Call Center or Customer Service experience.
• At least 1 or more years of data entry experience.
• At least a High School Diploma or equivalent required.
• Medical Assistant education and CMA is required.
• Evernorth systems knowledge a plus.
• Strong oral & written communication skills.
• Strong data entry, typing skills and proficiency in the use of a PC, including use of multiple applications simultaneously.
• Capacity to work in a production and quality environment to meet required standards.
• Ability to succeed within a team environment.
• Being able to sit or work in one specific area for your entire work shift.
• Demonstrated high-level communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar.
• High-Speed internet at home.
• Private, quiet place to work at home.

Benefits

• Health insurance
• Flexible work arrangements