Business Support Specialist working in administration under the Retail & Hospitality Operations Manager. Ensuring client KPIs and SLAs are met while maintaining effective processes.
About the role
- Hybrid Medical Assistant providing onsite clinical support and remote customer service. Delivering a positive patient experience while managing administrative and customer inquiries in a healthcare setting.
Responsibilities
- Serve as the first point of contact for patients and visitors at the onsite health center.
- Greet patients professionally and manage front desk operations.
- Perform reception and administrative Medical Assistant duties, including: Appointment check‑in and coordination, Patient flow support, Documentation and data entry.
- Maintain compliance with HIPAA regulations and Cigna/Evernorth guidelines.
- Ensure a positive, professional, and welcoming patient experience.
- Support clinical staff and Wellness Rewards Nurse with administrative needs.
- Provide exceptional customer service to internal and external customers.
- Perform telephonic appointment scheduling and outreach calls in support of Healthy Life Centers.
- Independently respond to customer inquiries of moderate to substantial complexity.
- Conduct research and interpret policies to deliver accurate, effective responses.
- Ensure data integrity across all systems.
Requirements
- At least 1 or more years of prior Call Center or Customer Service experience.
- At least 1 or more years of data entry experience.
- At least a High School Diploma or equivalent required.
- Medical Assistant education and CMA is required.
- Evernorth systems knowledge a plus.
- Strong oral & written communication skills.
- Strong data entry, typing skills and proficiency in the use of a PC, including use of multiple applications simultaneously.
- Capacity to work in a production and quality environment to meet required standards.
- Ability to succeed within a team environment.
- Being able to sit or work in one specific area for your entire work shift.
- Demonstrated high-level communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar.
- High-Speed internet at home.
- Private, quiet place to work at home.
Benefits
- Health insurance
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Business Support Specialist managing administration tasks for Edinburgh while based in Kuala Lumpur. Accountable for KPIs, client queries, and business support efforts in the region.
Business Support Specialist for LRQA's Fisheries Team overseeing certification schemes and subcontractor management. Supporting quality assurance processes and documentation compliance.
Customer Service Administrator handling inbound and outbound calls and email transactions at Canon. Resolving customer service inquiries related to various products and maintaining service standards.
Customer Support Representative assisting Florida customers with inquiries and problem resolution. Handling inbound calls about billing and customer service and providing support in public relations.
Customer Service Logistics Employee overseeing transportation for KH Chemicals. Responsible for logistics planning and customer communication in an international environment.
Customer Support Advisor handling customer inquiries across channels and guiding them through the eCommerce platform. A key role in customer relationship management at TVH, based in Estonia.
Join West as a Customer experience associate to improve patient lives with a commitment to lifelong learning and development. Embrace an inclusive culture with recognition and rewards for employee dedication.
Customer Care Representative at Connect Hearing managing client accounts and providing exceptional customer service in a fast - paced retail clinic environment. Collaborating with Hearing Care Professionals and clients in Scarborough, Ontario.
Customer Care Representative delivering customer service in a fast - paced retail clinic. Scheduling appointments and managing client accounts at Connect Hearing's Vaughan location.