Customer Success Manager ensuring success for valued customers at Access. Leading customer onboarding and driving retention in existing accounts while influencing internal teams.
Responsibilities
Ensure adherence to contractual obligations while identifying risks and opportunities
Build solid relationships with key stakeholders
Lead the charge in ensuring customer success
Influence internal teams to deliver outstanding experiences
Use insights and product knowledge to grow business and drive expansion
Requirements
Ability to analyze and act fast
Handling multiple and sometimes conflicting priorities
Deep understanding of business and customers' industries
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