Managing Partner success in Brisbane and accelerating growth for Xero's accounting ecosystem. Collaborating with firms to embed Xero's Practice Tools and drive sustainable revenue growth.
About the role
- Customer Success Manager ensuring success for valued customers at Access. Leading customer onboarding and driving retention in existing accounts while influencing internal teams.
Responsibilities
- Ensure adherence to contractual obligations while identifying risks and opportunities
- Build solid relationships with key stakeholders
- Lead the charge in ensuring customer success
- Influence internal teams to deliver outstanding experiences
- Use insights and product knowledge to grow business and drive expansion
Requirements
- Ability to analyze and act fast
- Handling multiple and sometimes conflicting priorities
- Deep understanding of business and customers' industries
- Commercial acumen
- Building rapport with C-suite executives
Benefits
- 25 days holiday
- Matched pension scheme
- Charity day allocated to support a cause
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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