Technical Product Manager at DaVita harnessing ITSM ServiceNow platform capabilities. Managing strategic integrations and process improvements while ensuring best practices.
About the role
- Senior Automation Engineer at Tenneco focusing on Orchestration and Scripting in ITSM & ITOM. Seeking experienced candidates to administer and maintain automation platforms.
Responsibilities
- Administer, configure, and maintain the Automation and Orchestration platforms (with secondary focus on ServiceNow) to ensure optimal performance and alignment with business objectives.
- Manage and enhance Automation frameworks, orchestration pipelines and scripting modules (with secondary support for ITSM/ITOM), with a particular focus on implementing and optimizing CSDM and application service mapping.
- Design and implement workflows, automations, and orchestrations leveraging agentic AI and ServiceNow Orchestration capabilities.
- Collaborate with cross-functional teams to gather requirements, develop solutions, and deliver process improvements through automation.
- Maintain system integrity, perform regular platform upgrades, and ensure compliance with IT best practices and security standards.
- Develop and maintain detailed documentation for configurations, processes, and customizations.
- Provide technical guidance and mentorship to junior team members.
- Support integration efforts with other enterprise systems and tools as needed.
Requirements
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 7 to 10 years of proven experience as a ServiceNow Administrator, with significant exposure to Automation frameworks, orchestration pipelines and scripting modules (with secondary support for ITSM/ITOM).
- Extensive hands-on experience with CSDM and application service mapping within ServiceNow.
- Strong knowledge and practical experience in agentic AI, workflow automations, and orchestrations.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong communication and interpersonal abilities, with a customer-focused approach.
Benefits
- Competitive salary and benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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