Customer Success Manager at Tripstack ensuring clients achieve desired outcomes through effective onboarding and support. Focusing on post - sale operational lifecycle and collaboration with Account Managers.
About the role
- Bilingual Benefits Analyst providing comprehensive technical support for client insurance plans. Analyzing financial data while building strong client relationships in a collaborative team environment.
Responsibilities
- Responds to client inquiries pertaining to their group insurance plans
- Builds the relationship between clients and other members of team
- Reviews and analyzes benefit plan contracts and documentation
- Analyzes and prepares financial information relating to benefits plan annual renewals and client proposals
- Updates client information on internal databases
- Mediates with internal administrators and insurance providers regarding administration of client plans
- Analyzes payroll files, carrier files, and premium statements to ensure accuracy
- Organizes mass communication and administration packages being sent to clients’ plan members
- Attends and presents at internal training sessions to share/build knowledge of industry topics and trends
- Ensures that quality control and service standards are attained with every transaction
- Assists with special projects, as required
- Attends and participates in client meetings on occasion
Requirements
- Bilingual in English and French (Oral and Written)
- Excellent mathematical and analytical skills
- Exceptional customer focus
- Strong communication and organizational skills
- Dedicated team player, who demonstrates initiative and independence
- Excellent time management skills and the ability to manage multiple assignments
- Working knowledge of Microsoft Office Suite and the ability to learn internal software quickly and thoroughly
- New graduates and/or 1 – 2 years relevant experience
Benefits
- TELUS is proud to foster an inclusive culture that embraces diversity.
- We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Analista de Serviço ao Cliente na Funcional Health Tech, acompanhando demandas de atendimento e apoiando iniciativas de melhoria na experiência do cliente.
Client Care Specialist responsible for delivering quality customer service in pet aftercare at Gateway Services. Interacting with clients, coordinating service requests, and maintaining excellent interpersonal skills.
Client Care Specialist at West Coast Pet Memorial providing quality customer service and product assistance. Responsible for ensuring client needs are met via various communication methods.
Client Services Representative at CFA Institute providing support to global candidates and members across various communication channels. Troubleshooting issues and ensuring high customer satisfaction during mid - shift hours.
Trust Client Services Specialist managing account openings and closings for clients in a financial institution. Providing guidance to relationship managers and ensuring compliance with regulations.
Provide administrative support at Cornerstone Financial Advisors with client interactions and using financial tools. Aids in meeting support and compliance reviews with a diverse team.
Tax Supervisor responsible for supervising accounting and audit engagements with client collaboration. Ensuring quality control while mentoring team members and adhering to budget constraints.
Client Service Manager at gocomo responsible for B2B account management and relationship building. Driving growth and fostering client partnerships in the digital marketing space.
Client Services Associate enhancing new and existing client relationships in mortgage services. Resolving client inquiries and providing product information with a focus on quality service in a fast paced environment.