Customer Service Consultant role within Vivo's Engineering and Customer Service team analyzing operational indicators. Responsible for improving telecom service delivery and processes.
About the role
- Analista de Serviço ao Cliente na Funcional Health Tech, acompanhando demandas de atendimento e apoiando iniciativas de melhoria na experiência do cliente.
Responsibilities
- Monitor and respond to service tickets and less complex requests.
- Perform entries, updates, and maintenance in internal systems.
- Ensure compliance with deadlines, SLAs, and established internal processes.
- Assist with completing standard documents and reports.
- Organize follow-ups on requests and internal deadlines.
- Route and follow up on interdepartmental requests (IT, Operations, Commercial).
- Update and share follow-up materials with clients.
- Participate in company trainings and meetings.
- Support continuous improvement initiatives for customer experience and departmental processes.
Requirements
- Microsoft Office (especially Excel)
- Bachelor’s degree in Administration, Hospital Management / Health-related fields, or Customer Service / Relationship / CX Management
- Experience with CRM or customer service tools
- Ability to document and organize information
- Plus: knowledge of pharmaceutical market operations (or technology-related areas)
- Experience in customer service, support, or client relationship roles
- Experience with operational routines and monitoring indicators/KPIs
- Ability to work in a dynamic environment with multiple demands and daily prioritization
- Comfortable working with targets and SLAs
Benefits
- Health and dental insurance
- Pharmacy benefit: the company subsidizes part of employees’ medications
- Life insurance
- Influenza (flu) vaccination
- Integrated health management program for employees and their dependents
- TotalPass: access to gyms and wellness services
- Childcare assistance
- Extended maternity and paternity leave
- Home office allowance (for remote positions)
- Transportation voucher (for on-site positions)
- Meal/food allowance
- Annual Profit Sharing Program (for eligible positions)
- Birthday day off
- Ongoing professional development initiatives
- Partnerships with educational institutions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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