About the role

Customer Success Manager at Tripstack ensuring clients achieve desired outcomes through effective onboarding and support. Focusing on post-sale operational lifecycle and collaboration with Account Managers.

Responsibilities

We are seeking a customer-centric Customer Success Manager with superior organizational and communication skills to join our growing team.
This role is not a traditional sales position; its primary focus is on the post-sale customer journey.
Your primary mission is to ensure our clients achieve their desired outcomes and realize the full value of our partnership.
You will manage the post-sale operational lifecycle, focusing strictly on the internal processes for customer onboarding, implementation, and ongoing support.
You will ensure all requirements are delivered, working in parallel with Account Managers who own the strategic growth and long-term success of the account.
Your success will be measured by client health, retention, and the ability to grow partner revenues as a direct result of the value you help clients achieve.

3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.
Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.
Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.
Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.
Experience using Customer Success platforms and CRM software.
A background in technical implementation, onboarding, or client training.
Experience in the flight industry is a significant plus.

We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals.
We value professionalism and promote a culture where individuals are encouraged to do more and be more.
If you feel you share our passion for excellence, and growth, then look no further.
We have an ambitious mission, and we need a world-class team to make it a reality.
At TripStack, we proudly believe in embracing diversity.
This is true for our team, clients, communities and stakeholders.
We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment.
We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law.
Please let us know if you need any accommodations during any part of the recruitment process.
TripStack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.