Bilingual Benefits Analyst providing comprehensive technical support for client insurance plans. Analyzing financial data while building strong client relationships in a collaborative team environment.
About the role
- Client Care Specialist at West Coast Pet Memorial providing quality customer service and product assistance. Responsible for ensuring client needs are met via various communication methods.
Responsibilities
- Ensure excellent customer service, interacting via telephone, email, and in-person.
- Build rapport and assist customers with product orders.
- Interact and provide information in response to inquiries about products and services.
- Determine client needs, offering possible solutions or follow-up as needed.
- Coordinate client service requests, to ensure delivery is in accordance with client expectations.
- Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
- Ensure best practices processes and procedures on all administrative and operational activities within the department.
- Any other duties as assigned.
Requirements
- Post-secondary degree or diploma in a related field
- One year experience working within customer service environment involving client care
- A high level of integrity, ethics, and compassion for the care of the deceased is required.
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