IT Support Engineer supporting IT hardware and software across the business. Ensuring operational continuity and delivering effective IT support in a hybrid work environment.
About the role
- Desktop Support Technician providing user support and managing helpdesk operations at BlackHawk Industrial. Assisting users with desktop and phone-related issues in a professional environment.
Responsibilities
- Personally exhibits, recruits and coaches associates consistent with Core Behaviors
- Responsible for promoting culture of safety
- Provide technical assistance to end users while maintaining great customer service
- Manage helpdesk response time, ticket load, and proper triage practices
- Maintain the helpdesk software (categories, screens, users, manage support escalations, etc)
- Managing the automated deployment of Operating Systems, Applications computer updates
- Create and maintain user accounts, including assigning privileges
- Telecommunications management including VoIP, user accounts, and handsets
- Occasional travel to company sites to perform necessary onsite maintenance and repair
- Manage inventory of hardware and software resources across the enterprise
- Assistance with small scale infrastructure projects
- Design and develop support protocols and procedures
- Works with accounting on IS related expenses
- Assist in Network Monitoring
- Perform other system duties as assigned
- Be ready to contribute and be heard! Suggest changes and provide feedback as to how BlackHawk can make you happier and more effective in your day to day duties.
Requirements
- Cisco Call Manager Experience is a plus
- Microsoft SCCM experience is a plus
- Can operate Windows 7 and 10
- Can set up a new computer with desktop software
- Knowledge of anti-virus and anti-malware software
- Proficient knowledge or ability to learn computer software specific to the operation (Excel, Sharepoint, Microsoft Windows Server, Active Directory, etc.)
- Excellent written and verbal communication skills
- Excellent problem solving skills.
Benefits
- Health Insurance BCBS of OK HDHP HSA with Employer match (must meet criteria)
- Dental and Vision Insurance
- 401K Plan and Company Match
- FSA (Full FSA, Limited FSA, and Dependent FSA)
- Company paid Long Term and Short-Term Disability
- Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life
- Ancillary Critical Illness Insurance (Wellness Rider Included)
- Ancillary Accident Insurance (Wellness Rider Included)
- Ancillary Hospital Indemnity
- Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
- Paid Time Off
- Holiday Paid Time Off
- Gym Reimbursement
- Quarterly Wellness challenge with a chance to will money or prizes
- Tuition Reimbursement – after 1 year of employment
Job title
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