Technical Support Engineer focusing on reliability and performance of OT networks and firewall infrastructure. Collaborating with plant engineers and IT/OT teams in a manufacturing environment.
About the role
- IT Help Desk Support Technician at NuvemRx supporting technology operations and remote users. Configuring devices, troubleshooting issues, and maintaining network infrastructure in a collaborative environment.
Responsibilities
- Configure, deploy, and support Windows and Apple computers/devices, IoT equipment, network printers, mobile phones, cameras, NVRs, and related end-user equipment
- Provide timely and accurate support for computer hardware, software, conference room systems, and network infrastructure
- Perform hands-on desktop support, including installation and upgrades of hardware/software, system configuration, backups, and application setup
- Manage user onboarding and offboarding processes
- Monitor, update, and resolve help desk tickets efficiently using ticketing systems
- Analyze, research, troubleshoot, and resolve technical issues for both on-site and remote users
- Maintain accurate inventory of computers, peripherals, phones, and network equipment
- Support and maintain physical network infrastructure including routers, wireless access points (WAPs), switches, and end-user hardware
- Coordinate with third-party software and hardware vendors for support and issue resolution
- Assist in developing and maintaining standard hardware and software configurations
- Recommend, schedule, and implement upgrades, patches, reconfigurations, and equipment purchases
- Create, manage, and modify user credentials across multiple platforms
- Document policies, procedures, and instructional materials as needed
- Provide technical support to executive management
- Travel to client and pharmacy locations as needed to support deployed technology
- Perform other duties as assigned.
Requirements
- Experience with help desk and/or IT support
- Experience in cloud infrastructure (Azure preferred)
- Experience supporting Office 365 and Azure Active Directory (user, device, and license management)
- Excellent troubleshooting skills for end-user devices including computers, printers, and mobile devices in both on-site and remote environments
- Experience using and managing help desk/ticketing systems
- Technical knowledge of WAN, LAN, and Wi-Fi connectivity
- Working knowledge of network protocols, operating systems, and infrastructure technologies including: Windows Server, Cisco routers, SonicWall and FortiGate
- Virtual machines / VDI
- POS systems
- Experience with Mobile Device Management (MDM)
- Hands-on experience with cabling, patching, racking, and network equipment setup
- Knowledge of Microsoft Azure cloud technologies
- Strong wireless network troubleshooting skills
- Experience supporting Microsoft products including Teams and SharePoint
- Basic understanding of IT security standards and best practices
- Ability to support executive-level users with professionalism and discretion.
Benefits
- Competitive salary commensurate with experience
- Flexible work arrangements and a remote-first work environment (for select positions)
- Recurring company gatherings throughout the year to promote connection and collaboration
- Flexible Paid Time Off
- Paid holidays
- Paid family and medical leave, including paid parental leave
- Medical, dental and vision benefits for employees
- Company sponsored 401(k) with a match
- Life and long-term disability coverage
- Employee assistance program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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