Desktop Support Technician providing user support and managing helpdesk operations at BlackHawk Industrial. Assisting users with desktop and phone - related issues in a professional environment.
About the role
- Process Support Engineer at Applied Materials providing customer support and process development for semiconductor manufacturing. Collaborating with teams on installations, diagnostics, and engineering solutions.
Responsibilities
- Provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment
- Work closely with the customer to develop leading-edge processes used to manufacture the most advanced semiconductor chips
- Create hypothesis experiments and design of experiments (DOE); analyze data with statistics; and compile reports with high-level conclusions on technically challenging process engineering experiments
- Troubleshoot complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering and customer product issues
- Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust
- Apply your growing knowledge of best practices to offer a new perspective using existing solutions
- Serve as a resource for junior colleagues and a liaison between the customer and business unit
Requirements
- Bachelor’s degree in chemistry/ physics, materials engineering, electrical engineering, optoelectronics or related field
- 4–7 years of experience in the semiconductor fab or equipment industry
- Strong interpersonal and communication skills to explain sensitive information and work to build consensus among project stakeholders
- Communication proficiency in English language
Benefits
- Supportive work culture that encourages learning, development, and career growth
- Health and wellbeing programs for personal and professional growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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