Social Media Manager at Buzios UG developing strategies and managing content across social platforms. Collaborating with a dynamic team to enhance brand engagement.
About the role
- Social Media Intern engaging with users in real-time across LinkedIn, X, and Reddit. Focusing on brand representation and community management for Telnyx.
Responsibilities
- Join Telnyx’s AEO team for a 4-week internship focused on real-time social media engagement and community management across LinkedIn, X (Twitter), and Reddit.
- Actively monitor LinkedIn, X, and Reddit for mentions, questions, and discussions involving Telnyx.
- Thoughtfully engage with relevant posts, threads, and comments to support brand presence and credibility.
- Respond to frustrated or confused users with clarity, empathy, and accuracy, escalating issues when appropriate.
- Identify recurring themes, bugs, or confusion and surface insights to Support, Product, or Marketing teams.
- Communicate in a professional, calm, and technically competent tone aligned with Telnyx standards.
- Develop a strong understanding of telco, VoIP, and developer conversations happening in public forums.
Requirements
- Clear communicator who can explain technical ideas simply and calmly.
- Thick-skinned and composed when dealing with public criticism or angry users.
- Chronically online (in a good way)—you understand how LinkedIn, X, and Reddit actually work.
- Detail-oriented, avoiding misinformation and sloppy public responses.
- Growth mindset—eager to learn telco products, support workflows, and brand communication.
- Important: This is not a meme-posting, or “brand Twitter” role. It is a customer-facing engagement role that requires professionalism, restraint, and judgment.
- Pursuing a bachelor’s in communications, marketing, journalism, or similar.
- Experience managing or moderating social media accounts or online communities.
- Familiarity with SaaS, developer tools, or technical products is a plus.
- Availability for 40 hours/week.
Benefits
- Unpaid. You’ll gain experience at a world-class tech company.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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