Customer Care Team Leader overseeing customer care team at Volton, leading development and performance management initiatives. Focused on process improvements in customer service delivery.
About the role
- Norwegian-speaking Customer Support Specialist providing assistance to travelers and accommodation partners in Barcelona. Aids in service inquiries and resolves related issues while maintaining service standards.
Responsibilities
- Support travellers and accommodation partners worldwide via phone and email.
- Understand customer needs and provide accurate, solution‑oriented assistance.
- Handle inquiries related to services, payments, and technical issues.
- Mediate between guests and suppliers to ensure smooth communication.
- Follow internal processes and maintain high service standards.
Requirements
- Norwegian C2 and English C1
- Strong communication skills, written and spoken
- Comfortable using Office 365, CRM tools, and digital platforms
- Problem‑solving mindset and a positive, customer‑focused attitude
- Ability to adapt to changing priorities and work towards goals
- Experience in customer service or contact centers is a plus
- Interest in travel or accommodation platforms.
- Nice-to-Have Skills
- Process improvement mindset
- Team collaboration
- Emotional intelligence
- Open‑mindedness and critical thinking
- Solution‑oriented approach
- Proactive, innovative attitude
Benefits
- Full‑time contract: 38.5 hours/week, Monday to Sunday
- Rotating schedule between 09:00 and 20:00
- Two days off per week
- Temporary contract with potential to become permanent
- 27 days of annual leave
- Flexible benefits after probation (transport, childcare)
- Multicultural, international work environment
- Modern offices near Glòries (Westfield)
- 3 weeks of initial training + ongoing coaching
- Real opportunities for career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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