Customer Care Representative responsible for customer inquiries and insurance policy support at Farmers. A hybrid role with training and customer service interaction across various channels.
About the role
- Icelandic-speaking Customer Support Specialist in Booking Services handling inquiries from travelers and accommodation partners via phone and email. Ensuring high service standards and problem resolution in a multicultural environment.
Responsibilities
- Support travellers and accommodation partners worldwide via phone and email.
- Understand customer needs and provide accurate, solution‑oriented assistance.
- Handle inquiries related to services, payments, and technical issues.
- Mediate between guests and suppliers to ensure smooth communication.
- Follow internal processes and maintain high service standards.
Requirements
- Icelandic C2 and English C1.
- Strong communication skills, written and spoken.
- Comfortable using Office 365, CRM tools, and digital platforms.
- Problem‑solving mindset and a positive, customer‑focused attitude.
- Ability to adapt to changing priorities and work towards goals.
- Experience in customer service or contact centers is a plus.
- Interest in travel or accommodation platforms.
- Nice‑to‑Have Skills
- Process improvement mindset
- Team collaboration
- Emotional intelligence
- Open‑mindedness and critical thinking
- Solution‑oriented approach
- Proactive, innovative attitude
Benefits
- Full‑time contract: 38.5 hours/week, Monday to Sunday
- Rotating schedule between 09:00 and 20:00
- Two days off per week
- Temporary contract with potential to become permanent
- 27 days of annual leave
- Flexible benefits after probation (transport, childcare)
- Multicultural, international work environment
- Modern offices near Glòries (Westfield)
- 3 weeks of initial training + ongoing coaching
- Real opportunities for career growth
- **Diversity, Equity & Inclusion**
- *TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.*
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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