Customer Service Coordinator handling customer inquiries and support from home. Advocating for customers and resolving issues in a fast - paced environment.
About the role
- Customer Service Representative at Telecomputer assisting customers with inquiries and order processing. Contributing to customer satisfaction and collaboration with various departments.
Responsibilities
- Independently respond to and process customer inquiries
- Ensure customer-oriented, efficient, and timely order processing
- Support the administration of the customer service tools in use
- Collaborate with various departments to improve customer satisfaction
Requirements
- Completed commercial/vocational training or an equivalent qualification
- Several years of professional experience in customer service
- Experience with ticketing systems
- Structured, responsible, and self-directed working style
- Strong communication skills and a results-oriented approach
- Excellent written and spoken German
Benefits
- Modern workplace with state-of-the-art equipment
- Professional external and internal training opportunities
- 13 monthly salaries
- 30 days of annual leave + additional days off on Dec 24 and Dec 31
- Modern technical equipment and ergonomic office furnishings
- Flexible working hours model with 3 days of remote work per week
- Snacks, fruit, drinks and coffee available at any time
- Company pension plan and subsidy for glasses for screen work
- Subsidy for childcare for children under 3 years old
- Regular company-wide events
- Sick pay supplement (tiered based on length of service)
- Corporate Benefits program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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