Private Travel Manager curating bespoke travel experiences for high - net - worth individuals in luxury travel. Building relationships and managing elite client expectations in a dynamic environment.
About the role
- Client Services Manager for Ticketek ensuring high service standards with clients from QLD's venues. Managing ticketing operations and collaborating across departments for event success.
Responsibilities
- Partnering with Clients to discuss event ticketing build requirements and time frames.
- Delivering accurate event builds.
- Providing timely and concise reporting and insights.
- Build and maintain events within the Ticketing System.
- Manage ticketing operations on event days.
- On site testing and client support and engagement throughout the event.
- Collaborate with internal and external leads for marketing and promotional strategies.
Requirements
- Excellent verbal and written communication.
- Ability to develop new and existing relationships with clients.
- Ability to resolve client/customer problems in a helpful manner.
- Understanding or ability to learn ticketing systems and processes.
Benefits
- Complimentary event tickets
- Birthday and volunteering leave
- Wellbeing discounts & flu vaccinations
- Paid parental leave & free employee support (EAP)
- Global rewards and recognition
- Learning, development & career pathways
- A diverse, inclusive, and passionate team
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Degree requirement
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