IT Manager responsible for managing IT infrastructure and supporting all IT - related issues. Leading projects, ensuring cybersecurity and compliance while maintaining reliable IT services.
About the role
- Helpdesk Engineer providing IT support and troubleshooting for end-users at Mr. Cooper Group. Managing support tickets and contributing to IT knowledge base documentation.
Responsibilities
- Serve as the first point of contact for end-users
- Diagnose and resolve IT issues
- Manage support tickets accurately
- Contribute to knowledge base
- Educate users on IT best practices
Requirements
- IT support experience
- Technical troubleshooting skills
- Ability to document ticket interactions
- Knowledge of IT policies and procedures
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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