IT Manager responsible for managing IT infrastructure and supporting all IT - related issues. Leading projects, ensuring cybersecurity and compliance while maintaining reliable IT services.
About the role
- Working Student in IT Engineering supporting daily user tasks and automation projects. Collaborate with the Corporate IT Applications team at Deutsche Börse Group in Frankfurt.
Responsibilities
- Support 2nd-level incident handling (L2): analyze issues, propose solutions, and document outcomes
- Contribute to internal reporting and improve/automate recurring reports
- Help design and implement new processes and workflows across tools and environments
- Support administration and operational tasks for our document management system Alfresco (e.g., workflows, permissions, troubleshooting)
- Work with Jira for ticket handling and Confluence for documentation and knowledge sharing
- Support the implementation of an automated role recertification process for Alfresco
- Gain exposure to additional applications supported by the team (approximately 30) and contribute to continuous improvements
Requirements
- Enrolled at an accredited university for the duration of employment
- Have completed at least two semesters (e.g., Computer Science, IT, Information Systems, or a related field) or hold a Bachelor’s degree and be enrolled in a Master’s program
- Strong interest in IT operations and service delivery for internal users
- Proactive, self-motivated, and eager to learn
- Available to work 19 hours per week and able to attend the Eschborn office at least once per week (hybrid model)
- Fluent in written and spoken English
- Ideally have initial practical experience in scripting and automation (e.g., PowerShell, Python, Bash)
- Basic knowledge of system administration and web services/APIs
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Tier 1 Help Desk Technician at Nimble Solutions providing IT support for hardware and software issues. Engaging with users via phone, email, and chat to resolve technical problems.
Technician Helpdesk managing incident calls for a socially inclusive company serving businesses. Apply service management processes and oversee incident production management.
IT Specialist managing End User & Desktop Services for enventa Group in hybrid setup. Providing support and enhancing internal IT structures in Germany.
Senior Enterprise Architect providing strategic leadership for the creation and governance of enterprise architectures. Leading strategies, roadmaps, and standards to align technology investments with business goals.
IT Manager overseeing the IT operations and team leadership at a hospital in Hamburg. Responsible for operational stability, budget planning, and strategic IT implementation.
Supports APAC benefits administration within S&P Global, managing operations and collaborating with HR partners. Focused on well - being and competitive benefits across the APAC region.
Senior HRIT Specialist leading complex HRIT initiatives on SAP SuccessFactors at Coloplast. Mentoring team members and driving advanced configuration and system integrations.
DL
Coordinate IT services and support operations at Daiichi Sankyo, focusing on user satisfaction and service management. Supervising teams and ensuring compliance with service level agreements.
Helpdesk Engineer providing IT support and troubleshooting for end - users at Mr. Cooper Group. Managing support tickets and contributing to IT knowledge base documentation.