Systems Management Specialist ensuring optimal IT infrastructure for customers at Kyndryl. Handling critical troubleshooting and system performance to support innovative technology solutions.
DL
Hybrid IT Services and Support Coordinator – Position reserved for Black and Brown professionals
Posted last month
About the role
- Coordinate IT services and support operations at Daiichi Sankyo, focusing on user satisfaction and service management. Supervising teams and ensuring compliance with service level agreements.
Responsibilities
- Coordinates service levels, user satisfaction and service-related products for user support
- Supervises the team of service level analysts and oversees the operation of the Service Desk
- Manages contracts and relationships with service and equipment vendors related to hardware and software support
- Collaborates with other IT and business areas to align technology solutions with the company’s strategic needs
- Supports digital transformation and innovation initiatives.
Requirements
- Bachelor’s degree in IT or a related field
- Advanced English
- Solid knowledge and proven experience in service level management and IT service catalog
- Demonstrated knowledge and experience managing ITSM platforms
- Knowledge and practice of LEAN IT principles
- Desirable: knowledge of Computerized System Validation methodology for the pharmaceutical industry (BPx/GPx).
Benefits
- Ensuring compliance with service level agreements (SLAs)
- Continuous improvement of support and service processes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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