Customer Service Team Lead at Uline ensuring representatives are empowered to solve customer problems effectively. Leading training and development initiatives within the customer service team.
About the role
- Customer Support Specialist providing support, demos, and tailored solutions at TeamViewer. Joining a diverse team to deliver outstanding customer experience and solve IT challenges.
Responsibilities
- Support our existing customers with their technical and accounting issues over the phone and via email.
- Provide support to our customers by answering inquiries via our ticket system and support chat.
- Prepare offers for prospect customers, tailoring solutions to their individual needs.
- Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges.
- Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers.
Requirements
- University degree in the field of economics, or other relevant vocational education such as commercial or technical training.
- Fluency in French and English is mandatory, other languages are a strong plus.
- Windows®/Mac user knowledge desirable.
- At least some experience working with customer and/or in sales, e.g. Internships.
- Determination, enthusiasm and willingness to learn.
- High level of multi-tasking, open-mindedness combined with flexible and stress-resilient approach to work.
- Working independently is just as important to you as team spirit.
- Strong communication skills and passion for working with people.
Benefits
- Onsite Onboarding in our HQ office for an optimal start
- Great compensation and benefits packages including company achievement bonus, company stocks and regular salary reviews
- Public transport friendly offices
- Special terms for local gyms
- Access to Corporate Benefits platform with many discounts
- Regular Team events and company-wide celebrations
- Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
- Hybrid and Flexible work time with home office option
- Work From Abroad Program allowing up to 40 days of work outside your contracting country
- We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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