Customer Service Representative managing property claims for Intact's insureds. Providing excellent customer service and handling inquiries and claims in a fast - paced environment.
About the role
- Cluster Customer Service Manager ensuring high service levels and team coordination for customer satisfaction in Romania. Collaborating with internal departments and enhancing operational processes.
Responsibilities
- Coordonează și dezvoltă echipa de Customer Service
- Asigură respectarea termenelor de livrare și a cantităților comandate (OTIF)
- Optimizează capacitatea echipei și distribuția portofoliilor
- Definește, documentează și optimizează procesele de Customer Service
- Monitorizează și optimizează nivelurile de stocuri
- Coordonează procesul de gestionare a reclamațiilor clienților
Requirements
- Studii superioare (profil economic sau tehnic – economist/inginer)
- Cunoștințe solide Microsoft Office
- Experiență de lucru cu sisteme ERP (ideal SAP/CBS)
- Limba engleză – nivel mediu-avansat
- Permis de conducere categoria B
- Minimum 3 ani experiență relevantă în Customer Service sau Supply Chain
Benefits
- colaborare strânsă cu multiple departamente interne
- optimizarea stocurilor
- coaching, mentoring și feedback constructiv
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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