Customer Service Representative managing property claims for Intact's insureds. Providing excellent customer service and handling inquiries and claims in a fast - paced environment.
About the role
- Customer Support Representative providing support in Dutch and English for BUX's clients. Building relationships and assisting users with inquiries via chat, email, and phone.
Responsibilities
- Het opbouwen van goede relaties met onze gebruikers en hen de best mogelijke ervaring bieden.
- Klantvragen via chat, e-mail en telefoon efficiënt en met een hoog kwaliteitsniveau beantwoorden.
- Op de hoogte blijven van de ontwikkelingen binnen BUX en ons diverse productaanbod.
- Nieuwe gebruikers helpen bij het onboarden in de app, zodat zij een soepele start ervaren.
- Feedback van gebruikers verzamelen en rapporteren aan de organisatie.
- Nauw samenwerken met alle onderdelen van het bedrijf om problemen zo efficiënt mogelijk op te lossen.
- Vertalingen en contentcreatie verzorgen om onze klanten goed te informeren.
- Mogelijkheden signaleren om onze procedures te verbeteren en deze verbeteringen ook daadwerkelijk doorvoeren.
- Helpen bij het up-to-date houden van een nauwkeurige knowledge base binnen het supportteam.
Requirements
- Vloeiende beheersing van de Nederlandse en Engelse taal is essentieel.
- Ervaring in een klantgerichte of ondersteunende rol.
- Interesse in financiële markten en beleggen.
- Uitzonderlijke communicatieve vaardigheden om echt verbinding te maken met onze gebruikers.
- Je leert snel en bent een bedreven probleemoplosser.
- In staat om zelfstandig te werken, maar ook bereid om bij te springen en je team te helpen waar nodig.
- Beschikbaarheid voor een fulltime functie (40 uur per week).
Benefits
- International work environment
- Company pension plan
- Flexibility is at our core; we offer a hybrid work environment (1-2 days at the office)
- Working from home allowance
- Mobility benefit
- Gym membership contribution via Urban Sports
- Learning budget and full access to our learning and development platform
- A1 Dutch language course for you (and your partner)
- Delicious lunches at the office
- The possibility to work from abroad for 1 month every 12 months
- Take care of your mental and emotional well-being with unlimited appointments with psychologists or coaches through OpenUp
- Regular team gatherings and fun company events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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