Customer Service Representative managing property claims for Intact's insureds. Providing excellent customer service and handling inquiries and claims in a fast - paced environment.
About the role
- Customer Support Representative assisting German-speaking customers in Amsterdam and supporting users across Europe in English. Join BUX's customer service team in a hybrid role.
Responsibilities
- Build strong relationships with our users and ensure a first-class customer experience.
- Respond to customer inquiries via chat, email, and phone—efficiently and with high quality.
- Stay up to date on developments at BUX and our diverse product offering.
- Assist new users with onboarding in the app to ensure a smooth start.
- Collect and report user feedback to the organization.
- Work closely with all parts of the company to resolve issues as efficiently as possible.
- Produce translations and content to provide customers with the best possible information.
- Identify opportunities to improve our processes and actively implement those improvements.
- Help maintain an accurate Knowledge Base within the support team.
Requirements
- Fluent German and English are required.
- Experience in a customer-facing role or in support.
- Interest in the financial markets and investing.
- Exceptional communication skills to build genuine connections with our users.
- Quick learner with strong problem-solving abilities.
- Ability to work independently, with a willingness to support the team where needed.
- Availability for a full-time position (40 hours per week).
Benefits
- International work environment
- Company pension plan
- Flexibility is at our core; we offer a hybrid work environment (1-2 days in the office)
- Working-from-home allowance
- Mobility benefit
- Gym membership contribution via Urban Sports
- Learning budget and full access to our learning and development platform
- A1 Dutch language course for you (and your partner)
- Delicious lunches at the office
- The possibility to work from abroad for 1 month every 12 months
- Support for your mental and emotional well-being with unlimited appointments with psychologists or coaches through OpenUp
- Regular team gatherings and fun company events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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