Customer Service Representative managing property claims for Intact's insureds. Providing excellent customer service and handling inquiries and claims in a fast - paced environment.
About the role
- Float Customer Service Supervisor for BayCoast Bank, engaging with customers and managing teller operations. Responsible for customer transactions and providing banking solutions to achieve financial goals.
Responsibilities
- Be the face of BayCoast Bank, presenting a professional, friendly, and helpful appearance with every interaction
- Effectively engages with customer inquiries in a courteous and efficient manner according to the Bank’s problem resolutions procedures
- Accurately processes various customer transactions
- Leverages problem-solving by speaking clearly and persuasively in positive and negative situations
- Listens and obtains clarification
- Models and promotes Customer Centric service standards to the teller staff
- Initiates contact with customers to ensure satisfaction
- Enthusiastically participates in and supports Bank-sponsored marketing initiatives, sales meetings, training programs and campaigns/contests
- Promotes a desire to help or serve both internal and external customers, to understand and meet their needs
- Serves as an active member of the office customer service team with opening deposit accounts, taking loan applications, problem solving and providing Solutions to customers
- Embraces the Bank’s commitment to Solutions by seeking and recognizing opportunities to refer our customers and new business to different areas of the Bank, BayCoast Insurance, BayCoast Financial Services, Plimoth Investment Advisors, and Baycoast Mortgage Uses Salesforce to track identified tasks, leads, and opportunities
- Strongly encouraged to utilize and track referrals through Solutions to ensure proper credit and recognition
- Strives to meet and exceed branch initiatives and goals
- Seeks and promotes opportunities to provide Merchant Services and Elan credit card products to customers.
Requirements
- Minimum 1- year experience as a teller in a bank or other financial institution
- Strong supervisory and interpersonal communications skills
- A thorough understanding of teller operations
- Professional telephone communications skills
- Enthusiastic, customer- focused team player
- Organized and dependable
- Good knowledge of bank terminology, products and services
- Skilled in typing and general use of office equipment
- Ability to work accurately with figures and to perform detailed work
- Positive and helpful attitude.
Benefits
- Bilingual: Spanish/Portuguese a plus
- Mileage Reimbursement
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